Motives for establishing shared service centers in public administrations

Marijn Janssen and Anton Joha

International Journal of Information Management, 2006, vol. 26, issue 2, 102-115

Abstract: Shared service centers (SSCs) have gained the interest of politicians and public administrations to improve efficiency. By unbundling and centralizing activities, the basic premise for SSCs seems to be that services provided by one local department can be provided to others with relatively few efforts. The introduction of a SSC is a major decision having a long-term impact on all the participants and is often competing with outsourcing arrangements. As such it is of essential importance to get a better understanding of the motives for introducing SSCs.

Keywords: Decision support; Shared service center; Outsourcing; Sourcing; Public administration (search for similar items in EconPapers)
Date: 2006
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Citations: View citations in EconPapers (6)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:26:y:2006:i:2:p:102-115

DOI: 10.1016/j.ijinfomgt.2005.11.006

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