The case of EAI in facilitating e-Government services in a Welsh authority

Muhammad Mustafa Kamal, Vishanth Weerakkody and Steve Jones

International Journal of Information Management, 2009, vol. 29, issue 2, 161-165

Abstract: This case focuses on enterprise application integration (EAI) in facilitating integrated electronic Government (e-Government) service delivery in a Welsh local authority. Whilst the development of a heterogeneous information technology (IT) infrastructure in the case organisation caused several integration problems, following a non-EAI approach was regarded as satisfactory by the management. The empirical findings illustrate that although the argument for EAI adoption was initially not seen as cost effective, strategically the decision not to implement EAI caused difficulties in the long term for realising integrated e-Government services.

Keywords: EAI; LGAs; Welsh case context; e-Government; Integration (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:29:y:2009:i:2:p:161-165

DOI: 10.1016/j.ijinfomgt.2008.12.002

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