Exploring the role of psychological safety in promoting the intention to continue sharing knowledge in virtual communities

Yixiang Zhang, Yulin Fang, Kwok-Kee Wei and Huaping Chen

International Journal of Information Management, 2010, vol. 30, issue 5, 425-436

Abstract: Virtual communities play an important role in business, society, and education. At present, one of the great challenges faced by virtual communities is the availability of knowledge, which is mainly created through knowledge-sharing behavior. Although prior studies have extensively studied knowledge-sharing behavior in virtual communities from various perspectives, they largely ignored the important role of psychological safety in this process. We propose to address this gap by examining psychological safety and its effect on individuals’ intention to continue sharing knowledge. We also identify trust in the virtual community and self-consciousness as antecedents of psychological safety. The research model is empirically tested through a survey across two virtual communities in a major university. The results show that the condition of psychological safety has a positive influence on the intention to continue sharing knowledge. The level of trust has a positive impact on the intention to continue sharing knowledge not only directly, as documented in the literature, but also indirectly, through the mediating role of psychological safety. Finally, we find that self-consciousness exerts a negative influence on feelings of psychological safety. The implications of our findings and the need for future research are also discussed.

Keywords: Knowledge sharing; Psychological safety; Trust; Self-consciousness; Virtual community (search for similar items in EconPapers)
Date: 2010
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (16)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0268401210000289
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:30:y:2010:i:5:p:425-436

DOI: 10.1016/j.ijinfomgt.2010.02.003

Access Statistics for this article

International Journal of Information Management is currently edited by Yogesh K. Dwivedi

More articles in International Journal of Information Management from Elsevier
Bibliographic data for series maintained by Catherine Liu ().