Exploring the usability of web portals: A Croatian case study

Andrina Granić, Ivica Mitrović and Nikola Marangunić

International Journal of Information Management, 2011, vol. 31, issue 4, 339-349

Abstract: Web portals act as a single point of access to information and services relevant to person's work or personal interests. Market research findings related to Croatian web context report that nowadays horizontal information portals are the most visited sites. Whether they reach their aim of facilitating users’ access to diverse resources and to which extent, remains an open question. In this paper, this issue is addressed by two case studies conducted for summative assessment of Croatian horizontal information portals. Approach assembled expert inspection and user assessment that integrated a number of empirical methods into laboratory-based testing. We report that the results of inspection method were not in agreement with the ones obtained from user test methods. Although differences of this kind have been reported elsewhere, these were not as evident as in these studies. What is very interesting and represents a main contribution of the research is that in both rounds of evaluations this outcome is very sharp and clear. This suggests that we should conduct both kinds of assessments as they seem to be complementary. Evaluation provided some general findings and know-how from the experience and we believe that many readers, both practitioners and researchers, can learn from it.

Keywords: Usability; User testing; Guideline inspection; Horizontal information web portals; Case study (search for similar items in EconPapers)
Date: 2011
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S026840121000160X
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:31:y:2011:i:4:p:339-349

DOI: 10.1016/j.ijinfomgt.2010.11.001

Access Statistics for this article

International Journal of Information Management is currently edited by Yogesh K. Dwivedi

More articles in International Journal of Information Management from Elsevier
Bibliographic data for series maintained by Catherine Liu ().