Email overload: Exploring the moderating role of the perception of email as a ‘business critical’ tool

David Sumecki, Maxwell Chipulu and Udechukwu Ojiako

International Journal of Information Management, 2011, vol. 31, issue 5, 407-414

Abstract: The management of email remains a major challenge for organisations. In this article, we explore the extent of the perceptions of email as a business critical tool within an organisation and how the level of such perceptions may moderate the level of email overload experienced by individuals within the organisation. Data from a sample of 1100 employees of a multinational technology firm are analysed using multivariate techniques. The results suggest that without a clearly stated code of email practice within an organisation, there are likely to be large variations in what is perceived as ‘business-critical’ email and, as a result, a substantial amount of email generated within the organisation may not be ‘business-critical’, potentially increasing the level of ‘email-overload’ experienced by individuals within the organisation.

Keywords: Email; Overload; Information; Management (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:31:y:2011:i:5:p:407-414

DOI: 10.1016/j.ijinfomgt.2010.12.008

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