Records management practice: The issues and models for classification

Umi A. Mokhtar and Zawiyah M. Yusof

International Journal of Information Management, 2016, vol. 36, issue 6, 1265-1273

Abstract: This paper identifies electronic records management practice with particular reference to Syariah Courts in Malaysia specifying on classification matter. Classification is paramount for a complete records management other than safeguarding vital records upon determining their value for business continuity. Prior to that, a number of records management models were analysed with the aim to identify whether the Syariah Courts hold onto a specific model in executing electronic records management. Model generally takes the form of inputs, processes, and outputs or expected results in a simplified representation of a limited part of reality with related elements. The study adopts a survey method with interview and document content analysis as the techniques in analysing the models. The interview served as a snapshot study with the aim to reveal the issues embraced by the e-Syariah systems namely the Syariah Court Case Management System. Upon analysing the existing models, it was discovered there are flaws in the existing models making them inappropriate for implementation as they are too theoretical in nature. Furthermore, none of the models address on records classification. On the other hand, the interviews depicted that the electronic records management carried out in the Syariah Court is without the adoption of any model. It is due to this fact that the system was developed without taking into consideration the classification function but instead was designed for storage and retrieval purposes only.

Keywords: E-government; Records management; Records management model; Records classification; Malaysia (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:36:y:2016:i:6:p:1265-1273

DOI: 10.1016/j.ijinfomgt.2016.09.001

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