Antecedents of employees’ extended use of enterprise systems: An integrative view of person, environment, and technology

Zeyu Peng, Yongqiang Sun and Xitong Guo

International Journal of Information Management, 2018, vol. 39, issue C, 104-120

Abstract: Employees’ extended use of enterprise systems becomes an important concern for firms striving to reap benefits from IT investment. This paper proposes a person-environment-technology (PET) research model to explain how system self-efficacy, leader-member exchange, and system modularity, jointly impact employees’ extended use. The model is tested with a survey on enterprise system users in six firms which have already implemented enterprise resource planning (ERP) systems, and several meaningful findings are yielded. First, except for leader-member exchange, both system self-efficacy and modularity are found to positively and directly affect extended use. Second, leader-member exchange, rather than exerting a direct effect, can positively moderate the effects of system self-efficacy and modularity on extended use. Third, system modularity can strengthen the relationship between system self-efficacy and employees’ extended use .The limitations and implications for research and practice are discussed.

Keywords: Extended use; System self-efficacy; Leader-member exchange; System modularity; Interaction (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:39:y:2018:i:c:p:104-120

DOI: 10.1016/j.ijinfomgt.2017.11.007

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