Information system capabilities and firm performance: Opening the black box through decision-making performance and business-process performance

Arafat Salih Aydiner, Ekrem Tatoglu, Erkan Bayraktar and Selim Zaim

International Journal of Information Management, 2019, vol. 47, issue C, 168-182

Abstract: This study contributes to the extant literature on information management by investigating the interrelationships between information systems (IS)-related capabilities and their effects on firm performance. Using the resource-based view (RBV), a set of hypotheses is formulated to examine these links, considering the role that may be played by decision-making performance and business-process performance as mediating variables. Structural equation modeling (SEM) has been applied to a sample of 204 firms in Turkey. The test results obtained confirm the proposed serially mediating model according to which decision-making performance and business-process performance play a critical mediating role in the human resource and administrative-related IS capabilities, and firm-performance relationships. No support, however, has been found concerning the serial mediation effect between infrastructure-related IS capabilities and firm performance.

Keywords: Information system capabilities; Resource-based view; Decision-making performance; Business-process performance; Firm performance; Emerging countries (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (17)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:47:y:2019:i:c:p:168-182

DOI: 10.1016/j.ijinfomgt.2018.12.015

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