Emotional intelligence: The key to mitigating stress and fostering trust among software developers working on information system projects
Azadeh Rezvani and
Pouria Khosravi
International Journal of Information Management, 2019, vol. 48, issue C, 139-150
Abstract:
The successful accomplishment of information systems development (ISD) activities is reliant on the efforts of developers, who are largely responsible for creating the required system artefacts. Developers encounter numerous obstacles in their efforts to successfully complete activities, such as the need to develop software within highly-complex broad-ranging projects. These problems increase levels of stress, which subsequently affect developers’ ability to self-regulate their feelings and understanding. However, only scant attention has been paid to their personal skills and competency in overcoming these issues. This study therefore aimed to bridge this gap by exploring the impact of developers’ emotional intelligence on stress, trust, and performance. Our empirical results show that emotional intelligence mitigates stress and fosters trust among software developers working on information system projects. Additionally, role ambiguity increases the effect of stress on performance.
Keywords: Stress; Trust; Emotional intelligence; Information system development project; IT projects; Performance; System developers (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:48:y:2019:i:c:p:139-150
DOI: 10.1016/j.ijinfomgt.2019.02.007
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