CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services

Frederic Marimon, Josep Llach, Mar Alonso-Almeida and Marta Mas-Machuca

International Journal of Information Management, 2019, vol. 49, issue C, 130-141

Abstract: The paper defines and validates a scale—CC-Qual—to assess the quality of services provided through a Collaborative Consumption (CC) model.

Keywords: Collaborative Consumption; Quality; Service; e-Commerce; Sharing economy; Quality scale (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:49:y:2019:i:c:p:130-141

DOI: 10.1016/j.ijinfomgt.2019.03.009

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