EVALUATING THE PRACTICES OF FLEXIBILITY MATURITY FOR THE SOFTWARE PRODUCT AND SERVICE ORGANIZATIONS

Sanjai Kumar Shukla and Sushil,

International Journal of Information Management, 2020, vol. 50, issue C, 71-89

Abstract: The competitive advantage offered by flexibility has drawn considerable attention from the academic and practitioner community. The existing literature primarily focuses on means to achieve flexibility through information system (IS) exploitation. There is a noticeable absence of a comprehensive flexibility evaluation and implementation framework for organizations, engaged in the delivery of software products and services. This paper proposes twenty-three practices graded in six maturity levels to fill this gap. These practices will improve the understanding, evaluation, and implementation of flexibility in the organizational setting.

Keywords: flexibility; management practices; maturity model; flexibility indicators; organizational transformation (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:50:y:2020:i:c:p:71-89

DOI: 10.1016/j.ijinfomgt.2019.05.005

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