Do teams need both hands? An analysis of team process ambidexterity and the enabling role of information technology

Chanhee Kwak, Junyeong Lee and Heeseok Lee

International Journal of Information Management, 2020, vol. 51, issue C

Abstract: As a core organizational resource, business processes are vital for organizational teams. To deal with today’s volatile business environment, organizations need to be ambidextrous in terms of process capabilities. However, little is known about how process ambidexterity, process standardization, and process agility, are enabled by information technology (IT) and related to team-level activities. To fill this gap in the literature, we conducted a field study based on 160 teams of 1081 individuals from seven companies in South Korea. Our results show that IT enables both process standardization and agility, and that a team’s process ambidexterity has a positive effect on inter-team coordination and team innovation, which in turn have a direct impact on team performance. Our findings highlight the importance of process ambidexterity by investigating the enabling role of IT and its outcomes in a team. Our results offer theoretical and practical implications from the perspective of team process ambidexterity.

Keywords: Process ambidexterity; Process agility; Process standardization; Inter-team coordination; Team innovation; IT support (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0268401219308643
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:51:y:2020:i:c:s0268401219308643

DOI: 10.1016/j.ijinfomgt.2019.11.006

Access Statistics for this article

International Journal of Information Management is currently edited by Yogesh K. Dwivedi

More articles in International Journal of Information Management from Elsevier
Bibliographic data for series maintained by Catherine Liu ().