Perception-based model for analyzing the impact of enterprise blockchain adoption on SCM in the Indian service industry

Amit Karamchandani, Samir K. Srivastava and Rajiv K. Srivastava

International Journal of Information Management, 2020, vol. 52, issue C

Abstract: Permissioned blockchain utilized by any organization is commonly known as Enterprise Blockchain (EBC). EBC represents a popular investment option as enterprise system in the service industry. This paper aims at analyzing the perception of EBC among practitioners in service industry. As significant hype prevails about EBC usefulness in service industry, we examine if the perception of the usefulness of EBC among practitioners is borne out of knowledge of theoretical benefits of EBC, or is it borne out of the hype. A scale for measuring EBC benefits is developed. In order to test the hypothesized relationships, structural equation modelling (SEM) is used. We extend the concept of perceived usefulness from technology acceptance model for service supply chain management (SCM) and measure the perceived usefulness of EBC for six supply chain dimensions in the service industry. We examine if the service industry managers perceive EBC to be profitable based on the practical usefulness of EBC in various dimensions of service SCM. Moderating effects of 5 factors are analysed on relationships of our research model. This paper provides insights about the dimensions of service SCM, in which service industry practitioners perceive EBC to be useful and may contribute to increment in organization’s profitability.

Keywords: Blockchain; Enterprise blockchain (EBC); Service industry; Supply chain management (SCM); Structural equation model (SEM); Survey based research (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (12)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:52:y:2020:i:c:s0268401219304797

DOI: 10.1016/j.ijinfomgt.2019.10.004

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