Using a Heuristic-Systematic Model to assess the Twitter user profile’s impact on disaster tweet credibility

Jaebong Son, Jintae Lee, Onook Oh, Hyung Koo Lee and Jiyoung Woo

International Journal of Information Management, 2020, vol. 54, issue C

Abstract: Journalists, emergency responders, and the general public use Twitter during disasters as an effective means to disseminate emergency information. However, there is a growing concern about the credibility of disaster tweets. This concern negatively influences Twitter users’ decisions about whether to retweet information, which can delay the dissemination of accurate—and sometimes essential—communications during a crisis. Although verifying information credibility is often a time-consuming task requiring considerable cognitive effort, researchers have yet to explore how people manage this task while using Twitter during disaster situations.

Keywords: Twitter; Disaster communication; Heuristic-Systematic Model (HSM) of information processing; Twitter user profile; Source credibility (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:54:y:2020:i:c:s0268401219312526

DOI: 10.1016/j.ijinfomgt.2020.102176

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