 Normalising the “new normal”: Changing tech-driven work practices under pandemic time pressureNoel Carroll and Kieran Conboy International Journal of Information Management, 2020, vol. 55, issue C Abstract: The COVID-19 pandemic has had massive implications for the nature of work and the role technology plays in the workplace. Organisations have been forced into rapid ‘big bang’ introduction of technology and ‘tech-driven’ practices in an unprecedented and time pressured manner. In many cases there has been little training or reflection on how the practices and associated technology should be introduced and integrated or adapted to suit the new workplace context. We argue that there is a need for a more reflective ‘normalisation’ of work practices and the role technology plays. The paper draws on normalisation process theory (NPT) and its underlying components of cohesion, cognitive participation, collective action and reflexive monitoring. As an exemplar, we focus on the changing nature of work and adoption of remote working practices. The paper uses NPT to examine current thinking and approaches and offering some guidelines to inform research and practice. Keywords: Work practices; Normalisation; Normalisation process theory; Pandemic; COVID-19; Remote working (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:55:y:2020:i:c:s0268401220310252 DOI: 10.1016/j.ijinfomgt.2020.102186 Access Statistics for this article International Journal of Information Management is currently edited by Yogesh K. Dwivedi More articles in International Journal of Information Management from Elsevier |
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