Decoding digital transformational outsourcing: The role of service providers’ capabilities

Sudipto Mazumder and Swapnil Garg

International Journal of Information Management, 2021, vol. 58, issue C

Abstract: The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.

Keywords: Digital transformation; Outsourcing; Dynamic capabilities; Service providers; fsQCA (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:eee:ininma:v:58:y:2021:i:c:s0268401220314948

DOI: 10.1016/j.ijinfomgt.2020.102295

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