Global Software Development: Commitment, Trust and Cultural Sensitivity in Strategic Partnerships

Anne-Marie Søderberg, S. Krishna and Pernille Bjørn

Journal of International Management, 2013, vol. 19, issue 4, 347-361

Abstract: Much research has studied off-shore outsourcing from a Western client perspective. This article tries to shed light on what an Indian vendor perceives as important to manage large and complex strategic partnerships in IT outsourcing, and in particular how mutually profitable, long-term relationships with European clients are created and maintained, both at company and project levels. We investigate this issue through qualitative interviews with various vendor representatives in offshore and on-site teams in a top tier multinational company of Indian origin.

Keywords: Outsourcing; Client–vendor relation; Strategic partnership; Trust; Commitment; Boundary spanning (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (7)

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DOI: 10.1016/j.intman.2013.04.004

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