Passengers satisfaction with the technologies used in smart airports: An empirical study from a gender perspective

Luis Rubio-Andrada, Celemín-Pedroche, María Soledad, Escat-Cortés, María-Dolores and Jiménez-Crisóstomo, Abel

Journal of Air Transport Management, 2023, vol. 107, issue C

Abstract: •Air transport infrastructures are a pillar of the destinations competitiveness.•Technology supports passenger experience.•Women show a higher appreciation for technology use in the airport processes.•Gender differences influence traveller satisfaction at Smart Airports.•Socio-demographic factors influence traveller satisfaction at Smart Airports.

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:107:y:2023:i:c:s0969699722001661

DOI: 10.1016/j.jairtraman.2022.102347

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