Subjective measures of communication errors between pilots and air traffic controllers

Hui-Hua Yang, Yu-Hern Chang and Yi-Hui Chou

Journal of Air Transport Management, 2023, vol. 112, issue C

Abstract: Communication errors between aircraft pilots and air traffic controllers are one of the most critical issues for aviation safety. Air traffic controller and pilot interaction may involve communication errors, becoming the most common factor combination that leads to a number of high-severity aviation incidents. This study explored the factors and aviation occurrences of pilot-controller communication errors and offered several recommendations to improve flight safety. The perspectives of pilots and air traffic controllers were separately analyzed via two differently designed survey questionnaires. Then, t-tests, analysis of variance, factor analysis, and linear regression analysis were performed to analyze the survey results, and concluded five factors, two communication errors, and two main aviation occurrences. Based on the results, this study suggested improving controllers' professional abilities, such as using the correct phraseology, listening comprehension, concentration, and giving accurate, clear and concise instructions. Strengthening pilots' training on situational awareness, standard operating processes, and urgent problem-solving is also critical. Crew resource management should be highlighted to improve communication between pilots and controllers. The findings of this study serve as reference to reduce communication errors and improve aviation safety.

Keywords: Subjective measures; Pilot; Air traffic controller; Communication errors (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:112:y:2023:i:c:s0969699723001047

DOI: 10.1016/j.jairtraman.2023.102461

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