The nature and prevalence of the use of performance measurement techniques by airlines

Graham Francis, Ian Humphreys and Jackie Fry

Journal of Air Transport Management, 2005, vol. 11, issue 4, 207-217

Abstract: This paper describes the nature and prevalence of the use of performance measurement techniques by airlines. The authors draw on evidence from an international survey of the largest 200 airlines in terms of total passengers carried per annum. The results provide empirical insight into the use of performance measurement, benchmarking activities and other performance management techniques. The survey revealed a very high utilization of benchmarking and quality management techniques by airlines, and evidence that certain measures are considered more useful than others by the airline managers.

Keywords: Airlines; Performance measurement; Performance management; Benchmarking (search for similar items in EconPapers)
Date: 2005
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0969699704000717
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:11:y:2005:i:4:p:207-217

DOI: 10.1016/j.jairtraman.2004.10.003

Access Statistics for this article

Journal of Air Transport Management is currently edited by Anne Graham

More articles in Journal of Air Transport Management from Elsevier
Bibliographic data for series maintained by Catherine Liu ().