Management of airline arrival performance before and after September 11, 2001 in US domestic markets

Steven Coy

Journal of Air Transport Management, 2005, vol. 11, issue 4, 219-230

Abstract: While an important aspect of airline service quality is on-time arrival performance, increasing on-time reliability while maximizing revenue and minimizing cost is a difficult challenge. This study uses publicly available data to critique the efforts of the top five US airlines to manage domestic on-time performance after the tragic events of September 11, 2001. The central question posed in this paper is whether the substantial improvement in airline on-time arrival performance after these events was due to identifiable improvement in airline scheduling and operations or to a large decline in scheduled flights.

Keywords: Airline on-time performance; Reliability; Scheduling (search for similar items in EconPapers)
Date: 2005
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:11:y:2005:i:4:p:219-230

DOI: 10.1016/j.jairtraman.2004.11.005

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