Customer issues related to limited air connectivity

Andreas Wittmer and Christian Laesser

Journal of Air Transport Management, 2009, vol. 15, issue 1, 23-25

Abstract: Air access can be crucial for regional economic development, especially when global industries are involved. However, air traffic generates negative impacts, such as noise and air pollution that can lead to politically motivated calls to reduce air traffic. This paper investigates customer issues and potential responses of frequent flyers to non-market-driven limitations on air transport. Based on a survey conducted at Zurich International Airport we show that frequent air travelers tend to be more senior and to work in industries that involve travel outside of the worker's country of origin. Consequently, they are more critical of potential restrictions on air travel.

Keywords: Air transport; Air connectivity; Switzerland; Customer issues; Frequent flyers (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:15:y:2009:i:1:p:23-25

DOI: 10.1016/j.jairtraman.2008.09.002

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