Business travelers’ ticketing, refund, and exchange behavior

R. Jay Graham, Laurie A. Garrow and John D. Leonard

Journal of Air Transport Management, 2010, vol. 16, issue 4, 196-201

Abstract: This study investigates when and why business travelers make changes to their airline itineraries. Results are based on tickets purchased over a 9-month period by employees of a university in Atlanta, US. The ability to track repeat passengers purchases across time allows analysis of how passenger cancellation behavior differs by frequency of travel as well as by carrier. Results indicate that frequent travelers and those purchasing from Delta versus AirTran are more likely to request ticketing changes. Other factors influencing cancellation behavior include the time from ticket purchase, time before flight departure, and whether the itinerary is for the outbound or inbound portion of a trip.

Keywords: Ticket cancellation; Air-traveler behavior; Ticket changes (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (5)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:16:y:2010:i:4:p:196-201

DOI: 10.1016/j.jairtraman.2009.12.002

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