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The antecedents and consequences of job stress of flight attendants – Evidence from Taiwan

Ching-Fu Chen and Ya-Ling Kao

Journal of Air Transport Management, 2011, vol. 17, issue 4, 253-255

Abstract: This study investigates the relationships between the antecedents of job stress, such as work-to-family and family-to-work conflicts, and consequences, such as job satisfaction, organizational commitment and turnover intentions, of flight attendants who are typically characterized as undertaking ‘emotional labor’. Using a sample of flight attendants collected from Taiwanese airline companies, the study reveals evidence of the following linkages; family-work conflict → job stress → job satisfaction → organizational commitment → turnover intention.

Keywords: Job stress; Work-family conflicts; Job attitudes; Flight attendants (search for similar items in EconPapers)
Date: 2011
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Handle: RePEc:eee:jaitra:v:17:y:2011:i:4:p:253-255