Is increasing airline denied boarding compensation limits the answer? Factors that contribute to denied boardings

Laurie A. Garrow, Josephine Kressner and Stacey Mumbower

Journal of Air Transport Management, 2011, vol. 17, issue 5, 271-277

Abstract: There has been an increase in the number of involuntary denied airline passenger boardings in the US. A denied boarding is influenced by multiple factors other than compensation amounts, including the accuracy, magnitude, and variability associated with no-show forecasts, load factors, and carriers’ day of departure operating policies. We describe how these and other factors influence denied boardings, why they differ across US carriers, and why carriers have strong internal incentives to reduce denied boardings.

Keywords: Airline passenger protections; Air-traveller behaviour; No-show airline passengers; Overbooking airline seats (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:17:y:2011:i:5:p:271-277

DOI: 10.1016/j.jairtraman.2011.03.002

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