April 2010 UK Airspace closure: Experience and impact on the UK’s air-travelling public and implications for future travel

Servel A. Miller

Journal of Air Transport Management, 2011, vol. 17, issue 5, 296-301

Abstract: Ash emitted from the Eyjafjallajökull Icelandic volcano resulted in the closure UK’s airspace in 2010. This research highlights passengers experience throughout the crisis and it is impacted on their wellbeing. Analysis of a survey shows that just 90% of respondents highlighted the failure of airline, travel agencies and/or government to provide timely and appropriate information. The airspace closure also caused adverse health impacts, with 79% of respondents highlighting this as a concern. Although passengers were greatly inconvenienced and had a negative experience, seventy-nine percent of respondents indicated that the crisis had little or no impact on their decision to fly in the future.

Keywords: Ash cloud; Airspace closure; Crisis; Passenger experience; Management (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:17:y:2011:i:5:p:296-301

DOI: 10.1016/j.jairtraman.2011.03.008

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