Service needs of elderly air passengers

Yu-Chun Chang and Ching-Fu Chen

Journal of Air Transport Management, 2012, vol. 18, issue 1, 26-29

Abstract: The paper examines the perceptions of and satisfaction with air transportation services in a sample of persons aged 65 and over at Taiwan Taoyuan International Airport. This study finds that the performance of service attributes such as meals, information announcements, and on-board restrooms do not meet the respondents’ expectations. It also finds that the service needs of the younger and older elderly passengers differ.

Keywords: Service attributes for aged; Elderly airline passengers; Mobility of the elderly (search for similar items in EconPapers)
Date: 2012
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Citations: View citations in EconPapers (6)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:18:y:2012:i:1:p:26-29

DOI: 10.1016/j.jairtraman.2011.07.002

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