The baggage system at Denver: prospects and lessons

Richard de Neufville

Journal of Air Transport Management, 1994, vol. 1, issue 4, 229-236

Abstract: This article discusses the fundamental design difficulties of the fully automated baggage system originally planned for the New Denver Airport, and their implications for airport and airline management. Theory, industrial experience, and the reality at Denver emphasize the difficulty of achieving acceptable standards of performance when novel, complex systems are operating near capacity. United Airlines will thus make the Denver system ‘work’ by drastically reducing its complexity and performance. Automated baggage systems are risky. Airlines and airports considering their use should assess their design cautiously and far in advance, and install redundant, supplemental systems from the start.

Keywords: baggage systems; automation; reliability; airport passenger buildings; airports; airlines; Denver (search for similar items in EconPapers)
Date: 1994
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:1:y:1994:i:4:p:229-236

DOI: 10.1016/0969-6997(94)90014-0

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