Service quality of low-cost long-haul airlines – The case of Jetstar Airways and AirAsia X

Hongwei Jiang

Journal of Air Transport Management, 2013, vol. 26, issue C, 20-24

Abstract: The study investigates why passengers choose a particular airline when travelling on a long-haul low cost carriers focusing on Asia and Oceania. A survey of Jetstar and AirAsia X passengers finds that assurance is the most important factor when choosing long-haul low cost carriers, followed by two other important factors-airfare and reliability. These results suggest that there are no significant differences regarding service quality between Jetstar Airways and AirAsia X.

Keywords: Low cost carriers; Long-haul LCCs; Airline service quality (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (12)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:26:y:2013:i:c:p:20-24

DOI: 10.1016/j.jairtraman.2012.08.012

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