Fitting facilities to self-service technology usage: Evidence from kiosks in Taiwan airport

Edward C.S. Ku and Chun-Der Chen

Journal of Air Transport Management, 2013, vol. 32, issue C, 87-94

Abstract: The goal of this research was to investigate how service process fit and facilitating conditions affect usage behavior of SSTs. In this study, we formulated a technology usage model from the perspective of the TAM and customer value, and we collected check-in kiosk usage samples from the Taiwan airport by administering a face-to-face questionnaire to willing respondents, of which 429 were returned completed.

Keywords: Self-service technologies; Check-in kiosks; Technology acceptance model; Customer value perspective; Behavioral intention (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (14)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:32:y:2013:i:c:p:87-94

DOI: 10.1016/j.jairtraman.2013.07.001

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