Transition process activities and team efficacy of flight attendants

Edward C.S. Ku, Fei-Hung Chen and Kirsten Wei

Journal of Air Transport Management, 2014, vol. 40, issue C, 119-125

Abstract: The research goals of this study were to investigate how transition process activities among flight attendants affect team efficacy. We distributed a total of 600 questionnaires to flight teams in an airline company, which yielded a usable response of 275 fully completed questionnaires in the end. The research model and the hypotheses were tested using a structural equation modeling approach.

Keywords: Flight attendants; Service standard communication; Transition team activities; Team efficacy; Shared leadership (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:40:y:2014:i:c:p:119-125

DOI: 10.1016/j.jairtraman.2014.06.017

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