I know you are suffering from burnout: The moderated mediation effects of "leisure benefits" and "leisure coping" on the burnout model of flight attendants

Tien-Ming Cheng, Shu-Yun Chang and Yin-Yun Chan

Journal of Air Transport Management, 2018, vol. 71, issue C, 119-129

Abstract: Is leisure the best policy in work? This study explored the moderated mediation effects of the leisure benefit systems organized by airline companies and the leisure coping strategies adopted by the flight attendants themselves on the model of "job demands—burnout—health problems." This study distributed questionnaires to 362 flight attendants and used hierarchical regression analysis and process analysis to verify its hypotheses. The results of this study reveal that the mediation model of "job demands—burnout—health problems" is obvious. The moderated mediation effect on the mediation model implies that leisure benefit systems will weaken the relationship between job demands and burnout and then improve health problems. Leisure coping strategies will ease the relationship between burnout and health problems, while indirectly weakening "job demands—burnout—health problems." Finally, this study proposed several management suggestions for airline companies to promote leisure benefit systems and leisure coping strategies for flight attendants.

Keywords: Leisure benefit systems; Leisure coping strategies; Burnout; Flight attendants; Moderated mediation (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:71:y:2018:i:c:p:119-129

DOI: 10.1016/j.jairtraman.2018.06.003

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