Assessing the self-service technology usage of Y-Generation in airline services

Nuriye Gures, Hilal Inan and Seda Arslan

Journal of Air Transport Management, 2018, vol. 71, issue C, 215-219

Abstract: Many airlines have introduced Self-Service Technologies (SST) and encouraged their passengers to use these technologies more. Because of the increasing importance of SST, it has been searched by consideringY-Generation passengers who use the new technologies intensively.

Keywords: Airline marketing; Self-service technologies (SST); Y-Generation; Airline passengers (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (9)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0969699718301443
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:71:y:2018:i:c:p:215-219

DOI: 10.1016/j.jairtraman.2018.04.008

Access Statistics for this article

Journal of Air Transport Management is currently edited by Anne Graham

More articles in Journal of Air Transport Management from Elsevier
Bibliographic data for series maintained by Catherine Liu ().