 Linking flight attendants’ job crafting and OCB from a JD-R perspective: A daily analysis of the mediation of job resources and demandsYuhyung Shin and Won-Moo Hur Journal of Air Transport Management, 2019, vol. 79, issue C, - Abstract: This study aims to examine the mediating effect of increasing job resources and challenge job demands on the relationship between flight attendants’ daily job crafting and daily organizational citizenship behavior (OCB). Drawing on the job demands-resources model, we proposed that daily task, relational, and cognitive crafting would be positively associated with daily OCB by increasing job resources and challenge job demands. To test this proposition, we collected daily diaries from 50 Korean flight attendants for ten consecutive working days and conducted multilevel modeling and a bootstrapping analysis. Findings showed that daily task, relational, and cognitive crafting were positively related to daily OCB though the mediating process of increasing job resources and challenge job demands. Our post-hoc analysis revealed that the proposed mediating model was more viable than the alternative causal model. These findings offer novel insight for job crafting and OCB literature. Keywords: Flight attendants; Job crafting; Job resources; Job demands; OCB; Daily analysis (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:79:y:2019:i:c:3 DOI: 10.1016/j.jairtraman.2019.101681 Access Statistics for this article Journal of Air Transport Management is currently edited by Anne Graham More articles in Journal of Air Transport Management from Elsevier |
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