Acceptance of biometric technology in airport check-in

Nathane Ana Rosa Negri, Giovanna Miceli Ronzani Borille and Falcão, Viviane Adriano

Journal of Air Transport Management, 2019, vol. 81, issue C

Abstract: Airport operators have been constantly searching for different ways to improve operational indicators, as well as to increase the quality of services offered to airport passengers. Therefore, changes are required in airport planning, either in its master plan or operational improvement. In this context, we highlight airport technology, which increasingly contrbutes for changes in the airport system. Besides, airport technology is being introduced at airports to provide passengers with faster, safer and more efficient processing in order to contribute to a better airport performance. However, existing knowledge on innovation to enhance passengers experience is limited. This study contributes to fill this gap by analyzing the possibility of airport passengers to use biometric technology. Different types of airport technology, which are being developed to offer passengers a faster, smother, safer and more efficient process, are in the spotlight. This paper discusses the likelihood to use biometric technology in check-in procedures, technology non-existent in Brazilian airports, through discrete choice model, specifically the binomial logit. Using a database of 760 passengers interviewed at three different Brazilian airports, the results showed that 82.94% of passengers would use this new technology.

Keywords: Biometric technology; Airport; Check-in process; Logit (search for similar items in EconPapers)
Date: 2019
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0969699719300730
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:81:y:2019:i:c:s0969699719300730

DOI: 10.1016/j.jairtraman.2019.101720

Access Statistics for this article

Journal of Air Transport Management is currently edited by Anne Graham

More articles in Journal of Air Transport Management from Elsevier
Bibliographic data for series maintained by Catherine Liu ().