Efficiency drivers of international airports: A worldwide benchmarking study

Antônio Carlos Pacagnella, Paulo Sodre Hollaender, Giovanni Vitale Mazzanati and Wagner Wilson Bortoletto

Journal of Air Transport Management, 2021, vol. 90, issue C

Abstract: The main purpose of these work was to identify operational efficiency drivers of international airports. In order to achieve this, a two-step quantitative-qualitative research approach was conducted. In the first step, a two-stage DEA model was used, and it was possible to identify, within a sample of the 60 biggest airports from the six Airport Council International (ACI) regions, the most efficient airports of the world: Beijing International Airport, Heathrow International Airport, Dubai International Airport, and Hartsfield-Jackson Atlanta International Airport. In the second step of the research, four airports were selected in order to search for the efficiency drivers. In this context, Heathrow International Airport was considered to be a benchmark and presented most of the identified efficiency drivers (27 of 31). Standing out were Just-in-Time (JIT) and Total Quality Management (TQM) principles and also Passenger boarding optimization, besides the presence of almost all of the most relevant efficiency drivers, according to airport managers.

Keywords: Airport management; Airport efficiency; Efficiency drivers (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0969699720305433
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:90:y:2021:i:c:s0969699720305433

DOI: 10.1016/j.jairtraman.2020.101960

Access Statistics for this article

Journal of Air Transport Management is currently edited by Anne Graham

More articles in Journal of Air Transport Management from Elsevier
Bibliographic data for series maintained by Catherine Liu ().