Detecting passengers' heterogeneity on airlines’ services using SP data

Maria Grazia Bellizzi, dell’Olio, Luigi, Laura Eboli and Gabriella Mazzulla

Journal of Air Transport Management, 2021, vol. 96, issue C

Abstract: In this paper, the heterogeneity in passengers' perceptions of airlines' services has been investigated by using a Random Parameter Mixed logit model. To calibrate and validate the proposed model, data from a Stated Preferences choice experiments was used. The survey was conducted online and involved the whole population of the University of Calabria (Italy). The experiments were designed by considering the main service attributes characterizing air travellers’ experience in its entirety: before, during, and after the flight. Differently from the previous studies using Stated Preferences survey, two different groups of choice experiments were designed: the former referring to before/after the flight stages, and the last referring to during the flight experience. For each group, specific attributes were considered.

Keywords: Air transport; Airlines services; Heterogeneity; Expectations; Stated preferences survey; Random parameter mixed logit model (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:jaitra:v:96:y:2021:i:c:s0969699721001058

DOI: 10.1016/j.jairtraman.2021.102123

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