Physician selection based on user-generated content considering interactive criteria and risk preferences of patients

Fan Liu, Huchang Liao and Abdullah Al-Barakati

Omega, 2023, vol. 115, issue C

Abstract: Online medical platform is a platform for patients to post their medical experience, collect medical information, and link doctors and patients for related medical activities. As the number of patients and doctors registered on the platform increases, there is an urgent need to consider how patients can identify useful information from the vast amount of information to help them make medical choices, and how the platform can provide distinctive medical choices based on the risk preferences of patients. In this paper, we propose a decision-making model that integrates a machine-learning method and a multi-criteria decision-making method to help patients to select physicians based on user-generated content considering interactive criteria and risk preferences of patients. Firstly, by data mining methods, various criteria included in user-generated content that influence patients' selection behavior are retrieved to construct a physician evaluation system. Secondly, a sentiment analysis method based on a medical review corpus is developed to mine satisfaction information from text reviews. Finally, a multi-criteria decision-making method is proposed considering patients' risk-averse preferences for medical services and the interactions among criteria. The validity of the proposed model is demonstrated by a case study of ranking psychologists from haodf.com. The comparisons with other methods and sensitivity analysis results provide suggestions to patients to choose psychologists and the website to rank psychologists.

Keywords: User-generated content; Online medical platform; Physician selection; Sentiment analysis; Multi-criteria decision-making; Interactive criteria (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0305048322001918
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:jomega:v:115:y:2023:i:c:s0305048322001918

Ordering information: This journal article can be ordered from
http://www.elsevier.com/wps/find/supportfaq.cws_home/regional
https://shop.elsevie ... _01_ooc_1&version=01

DOI: 10.1016/j.omega.2022.102784

Access Statistics for this article

Omega is currently edited by B. Lev

More articles in Omega from Elsevier
Bibliographic data for series maintained by Catherine Liu ().