Personal computing and support services

Tor Guimaraes and Yash P Gupta

Omega, 1987, vol. 15, issue 6, 467-475

Abstract: This paper reports the results obtained from a field study of 173 US companies which have implemented personal computing in the past five years. The study establishes the relationship between (i) the support services provided by the MIS department and its control over the PC acquisition process and (ii) and degree of information system (IS) management concerns with personal computing problems such as user training and user experience and the existence of selected organizational programs and policies for personal computing. This study provides empirical evidence concerning the above relationships by formulating and testing three propositions.

Date: 1987
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