Cognitive biases in the use of computer-based decision support systems

C. T. Kydd

Omega, 1989, vol. 17, issue 4, 335-344

Abstract: When cognitive biases interfere with the decision-making process, they can seriously influence the quality of the final decision. Such biases may also, therefore, be limiting the effective use of computer-based decision support systems. Thus, it is important to determine whether or not biases can be ameliorated during decision-making when the process is supported by a computerized system and, if so, how this debiasing can be achieved. This paper suggests several ways of debiasing individuals in a computer-supported decision process and presents the results of a study which tests one debiasing method. Results indicate that biases do hamper computer-supported decision-making and that debiasing may be very difficult to achieve.

Keywords: cognitive; bias; decision; support; systems; decision-making; information; processing; biases (search for similar items in EconPapers)
Date: 1989
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