Problem solving and diagnosis

Caroline Wagner

Omega, 1993, vol. 21, issue 6, 645-656

Abstract: Problem solving is an important managerial task. Nevertheless, it is not frequently studied independently of a specific task domain. Thus, the objective of this paper is a discussion of domain independent problem solving concepts and strategies. The paper argues for the similarity of problems based on type rather than domain, in order to establish a set of type specific solution principles which are applicable independent of the problem domain. Conclusions are drawn from a variety of disciplines, including management, information systems, medicine and engineering. Problem types are formulated based on information requirements. One problem type, diagnosis, is discussed in more detail, with a special focus on generic solution principles.

Keywords: problem; solving; systems; concept; function; structure; diagnosis (search for similar items in EconPapers)
Date: 1993
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