 Cognitive feedback in environments characterized by irrelevant informationK. Sengupta Omega, 1995, vol. 23, issue 2, 125-143 Abstract: Research in human information processing demonstrates that the presence of irrelevant information has an adverse effect on the quality of decisions. Decision makers are unable to identify and separate the effect of irrelevant information, thereby reducing the quality of decisions. The propensity to overutilize irrelevant information is significant because present day work environments are increasingly rich in information. This study examines the comparative efficacies of two types of information--cognitive feedback and outcome feedback--in identifying irrelevant information and thereby improving decision quality. Outcome feedback is information on the accuracy of a decision. Cognitive feedback is information on the how and why underlying the accuracy. The results show that subjects provided with cognitive feedback attained significantly better identification of irrelevant information than those relying solely on outcome feedback. The use of cognitive feedback also resulted in greater accuracy and cognitive control. We discuss the implications of the results for designing decision support systems and for research in decision aiding. Keywords: cognitive; feedback; decision; making/process; decision; support; systems (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:jomega:v:23:y:1995:i:2:p:125-143 Ordering information: This journal article can be ordered from Access Statistics for this article Omega is currently edited by B. Lev More articles in Omega from Elsevier |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.