Business process reengineering: an approach for process mapping

Tariq A. Aldowaisan and Lotfi K. Gaafar

Omega, 1999, vol. 27, issue 5, 515-524

Abstract: The goal of business process reengineering (BPR) is to achieve dramatic improvements in business measures of performance by radically changing the process design. This paper provides a structural definition of the redesign search space using the number of employee types and the number of activities. A systematic approach that combines some linear programming tools with unique BPR principles is then proposed to support the technical redesign of the current process. The approach is illustrated using a public firm process.

Keywords: Business; process; reengineering; OR; Process; mapping; Case; example (search for similar items in EconPapers)
Date: 1999
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Citations: View citations in EconPapers (5)

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