Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation

Shams-ur Rahman and Philip Bullock

Omega, 2005, vol. 33, issue 1, 73-83

Abstract: TQM literature suggests that hard TQM has a profound impact on organisational performance. However, most empirical studies have examined the impact of each dimension of TQM on performance separately. We argue that it is more appropriate to investigate the direct impact of soft TQM on the diffusion of hard TQM, and then assess the direct impact of hard TQM on performance. Analysis of 261 Australian manufacturing companies revealed significant positive relationships between soft TQM and hard TQM elements. In addition to direct affects, soft TQM also has an indirect affect on performance through its effect on hard TQM.

Keywords: Total; quality; management; (TQM); Hard; TQM; Soft; TQM; Organisational; performance; Australian; Manufacturing; Council; (AMC) (search for similar items in EconPapers)
Date: 2005
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (40)

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