Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics

H. A. Reijers and S. Liman Mansar

Omega, 2005, vol. 33, issue 4, 283-306

Abstract: To implement business process redesign several best practices can be distinguished. This paper gives an overview of heuristic rules that can support practitioners to develop a business process design that is a radical improvement of a current design. The emphasis is on the mechanics of the process, rather than on behavioral or change management aspects. The various best practices are derived from a wide literature survey and supplemented with experiences of the authors. To evaluate the impact of each best practice along the dimensions of cost, flexibility, time and quality, a conceptual framework is presented that synthesizes views from areas such as information systems development, enterprise modeling and workflow management. The best practices are thought to have a wide applicability across various industries and business processes. They can be used as a "check list" for process redesign under the umbrella of diverse management approaches such as Total Cycle Time compression, the Lean Enterprise and Constraints Management.

Keywords: Business; process; redesign; Operations; management; MIS; Heuristics (search for similar items in EconPapers)
Date: 2005
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Citations: View citations in EconPapers (29)

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