Managing consumer returns in high clockspeed industries

Rocío Ruiz-Benítez, Michael Ketzenberg and Erwin van der Laan

Omega, 2014, vol. 43, issue C, 54-63

Abstract: In this study, we address control policies to manage the collection of products that have been returned by consumers to retailers after they have been sold. Specifically, we model a consumer returns process where the operational decision of interest is the frequency in which returns are picked up from a collection point and then processed at a centralized location. Returns decay in value over time according to their industry clockspeed. Hence there is an intrinsic tradeoff in the decision – a longer interval between collections not only reduces transportation cost, but also reduces the value of asset recovery.

Keywords: Reverse logistics; Consumer returns; Value of information (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (15)

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DOI: 10.1016/j.omega.2013.06.004

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