Benchmarking of maintenance and outage repair in an electricity distribution company using the value-based DEA method
J. Boucinha and
Omega, 2015, vol. 53, issue C, 104-114
Benchmarking of electricity distribution utilities has been widely used as a means to contribute for the adoption or reinforcement of enhanced competitiveness and innovation practices to optimize costs, increase customer satisfaction, improve corporate image and maximize profits. The purpose of this paper is to present a benchmarking study for the maintenance and outage repair activity carried out by a Portuguese electricity distribution company, EDP Distribuição (EDP-D), using the value-based DEA method, which builds on links between data envelopment analysis (DEA) and multiple criteria decision analysis (MCDA). This study illustrates the impact of the incorporation of managerial preferences in the classification and ranking of 40 network areas served by EDP-D, confronting the results with a previous study based on a BCC DEA model. In order to deal with the underlying uncertainty, the value-based DEA method for performance evaluation is adapted to include the concept of super-efficiency. Besides identifying best practices, sources of inefficiency, gaps relatively to best practices and opportunities for improvement, this analysis supports the introduction of corrective measures and informs decisions about future goals.
Keywords: Data envelopment analysis; Multi-criteria analysis; Electricity distribution; Super efficiency (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (8) Track citations by RSS feed
Downloads: (external link)
Full text for ScienceDirect subscribers only
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:eee:jomega:v:53:y:2015:i:c:p:104-114
Ordering information: This journal article can be ordered from
https://shop.elsevie ... _01_ooc_1&version=01
Access Statistics for this article
Omega is currently edited by B. Lev
More articles in Omega from Elsevier
Bibliographic data for series maintained by Nithya Sathishkumar ().