Measurement of changes: What criteria do we adopt?

En Corlett and At Parsons

Omega, 1978, vol. 6, issue 5, 399-406

Abstract: Many changes in industrial working methods are now under discussion which are not easily evaluated and management is concerned about the probable return from investing in these methods. It is proposed that, whilst it is clear that improving work performance is a benefit, it is also of benefit to achieve changes in attitudes which correlate more closely with the objectives and state of the enterprise. Increased agreement in this respect is stated to lead to increased stability for the production process as there is less likelihood of disruption of output due to inappropriate decisions and actions. Since the loss due to various forms of interruption in output can be assessed it is described how the benefit of attitude change might thus be measured. A model for the relationships relevant to ergonomic and behavioural science changes in industry is given and its potential is illustrated by examples.

Date: 1978
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