Journal of Retailing

2008 - 2025

Current editor(s): A. Roggeveen

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 101, issue 1, 2025

Paving the way for responsible retailing pp. 1-6

Niels Holtrop, Lara Lobschat and Anne ter Braak

Understanding surprise: Toward a theory of surprise marketing pp. 7-24

Wenjun Emma Guo, Beibei Dong and Robert W. Palmatier

A potential win-win-win strategy when pruning the direct channel: Motivating retailers to migrate to a designated intermediary pp. 25-39

Divya Anand, Andrew T. Crecelius, Justin M. Lawrence and Lisa K. Scheer

Too assertive to recommend: The effect of assertive tone on referral behavior pp. 40-54

Huixin Deng, Shaoguang Yang and Liyin Jin

Pricing cues and retail competition pp. 55-67

Anand Krishnamoorthy and Preethika Sainam

Lost in translation? How multilingual packaging influences product evaluations by impeding consumers’ processing fluency pp. 68-85

Verena Hüttl-Maack and Rafael Munz

Friends or Enemies? The impact of partial competitor referral on consumer purchase pp. 86-102

Haichuan Zhao, Mingyue Zhang and Chen, Haipeng (Allan)

The influence of the buy-now-pay-later payment mode on consumer spending decisions pp. 103-119

Rhys Ashby, Shahin Sharifi, Jun Yao and Lawrence Ang

Optimal exclusivity strategy for digital service on competing platforms with different installed bases pp. 120-137

Zheng Chai, Nan Feng, Harry Jiannan Wang and Haiyang Feng

Lessons learned from the Kroger-Albertsons merger case pp. 138-152

Edward J. Fox, Joe Bourdage, Justin LaTorraca, Laura O'Laughlin and Marcello Santana

Volume 100, issue 4, 2024

Navigating corporate activism in an era of uncertainty—A call for research pp. 507-511

Kimberly A. Whitler

Explaining physical retail store closures in digital times pp. 512-531

Ann-Kristin Kupfer, André Marchand and Thorsten Hennig-Thurau

Wearing your success on your sleeve: How salesperson luxury brand consumption affects consumers’ perceptions pp. 532-548

Veronica L. Thomas, Dora E. Bock, Stephanie M. Mangus and Setare Mohammadi

Can I choose my offer? How choice of a promotional offer impacts consumer evaluations and decisions pp. 549-564

Atmadeep Mukherjee, Scot Burton, Ronn J. Smith and Pramod Iyer

Not-so-speedy delivery: Should retailers use discounts or donations to incentivize consumers to choose delayed delivery? pp. 565-582

Katie Kelting, Stefanie Robinson and Stacy Wood

Sell on, sell to, or sell through: The sales performance implications of brand-platform selling arrangements pp. 583-601

Hao Wang, Valerie Good, Joon Ho Lim and Ming-Huei Hsieh

The effects of buy now, pay later (BNPL) on customers’ online purchase behavior pp. 602-617

Ashish Kumar, Jari Salo and Ram Bezawada

Decoding consumer resistance to near-expired products: The role of social stereotyping pp. 618-634

Yongheng Liang, Yunlu Yin and Qian Xu

A comprehensive examination of digital retailing: A text-mining review and research agenda pp. 635-655

Elisa B. Schweiger, Virginia Vannucci, Valentina Mazzoli, Laura Grazzini, Anne L. Roggeveen, Dhruv Grewal, Raffaele Donvito and Gaetano Aiello

Thoughtful or thoughtless? Asymmetric attitudes of gift-givers and gift-recipients toward overpackaged gifts pp. 656-672

Haijiao Shi, Rong Chen and Yin, Bingqing (Miranda)

Volume 100, issue 3, 2024

Bargaining with algorithms: How consumers respond to offers proposed by algorithms versus humans pp. 345-361

Zhengyu Shen and Liyin Jin

Decomposing cross-channel advertising support of retailer price promotions pp. 362-381

Erik Maier and Florian Dost

Less cash, more splash? A meta-analysis on the cashless effect pp. 382-403

Lachlan Schomburgk, Alex Belli and Arvid O.I. Hoffmann

Can crowdsourcing improve prediction accuracy in fashion retail buying? pp. 404-421

Omid Kamran-Disfani and Murali Mantrala

Mobile platform expansion: How does it affect the incumbent food delivery app and other sales channels? pp. 422-438

Wei Liu, Sha Zhang, Tammo Bijmolt and Evert de Haan

Understanding shoppers’ attention to price information at the point of consideration using in-store ambulatory eye-tracking pp. 439-455

Ming Chen, Raymond R. Burke, Sam K. Hui and Alex Leykin

Quiet sellers: When introversion drives salesperson performance pp. 456-474

Nawar N. Chaker, Johannes Habel, Nathaniel N. Hartmann, Felix Johannsen and Heinrich Rusche

The faster, the better? The impact of short delivery times on product returns in online retailing pp. 475-485

Simon Masuch, Jan R. Landwehr, Christoph M. Flath and Frédéric Thiesse

The optimal product-line selling mode in online platforms pp. 486-505

Jian Huang, Xuelian Qin, Lin Tian and Hang Wei

Volume 100, issue 2, 2024

The role of political ideology on variety-seeking behavior during crisis-induced threats: Evidence from the COVID-19 pandemic pp. 166-185

Steven Qiang Lu, Jarrod P. Vassallo, Ada Choi and Jia Li

Digital signage for promoting price discounts: First insights into customer spending on distant and nearby discounted products pp. 186-198

Anastasia Nanni and Andrea Ordanini

Mind the gap: National brands’ sensitivity to price and line-length differentials at hard discounters versus conventional retailers pp. 199-216

Joep van der Plas, Marnik G. Dekimpe and Inge Geyskens

Autonomous stores: How levels of in-store automation affect store patronage pp. 217-238

Sabine Benoit, Birgit Altrichter, Dhruv Grewal and Carl-Philip Ahlbom

The effects of benefit-based (vs. attribute-based) product categorizations on mental imagery and purchase behavior pp. 239-255

Arezou Ghiassaleh, Bruno Kocher and Sandor Czellar

Understanding customers’ choice for digital D2C versus multi-brand operations pp. 256-273

Eda Kalayci, Jan U. Becker and Christian Barrot

Should online retailers emphasize efficiency or experience? First insights on the evolution and heterogeneity of website attributes pp. 274-292

Dahlia El-Manstrly, Dennis Herhausen, Abhijit Guha, Markus Blut and Dhruv Grewal

Facilitating retail customers’ use of AI-based virtual assistants: A meta-analysis pp. 293-315

Markus Blut, Nancy V. Wünderlich and Christian Brock

The Starbucks effect: When name-based order identification increases customers' store preference and service satisfaction pp. 316-329

Sarah Lim, Stijn M.J. van Osselaer, Joseph K. Goodman, Christoph Fuchs and Martin Schreier

The enterprise activism risk model: How good intentions can jeopardize business success pp. 330-340

Kimberly A. Whitler and Thomas Barta

Volume 100, issue 1, 2024

The effect of review images on review helpfulness: A contingency approach pp. 5-23

Raoul V. Kübler, Lara Lobschat, Lina Welke and Hugo van der Meij

Healthy shopping dynamics: The healthiness of sequential grocery choices pp. 24-40

Koert van Ittersum, Martine T. van der Heide, Niels Holtrop, Tammo H.A. Bijmolt and Jenny van Doorn

Where you live matters: The impact of offline retail density on mobile shopping app usage pp. 41-55

Xuebin Cui, Ting Zhu and Yubo Chen

What is holding private label back in the United States and in emerging markets? pp. 56-69

Jan-Benedict E.M. Steenkamp

Dynamic relationship changes between reviewers and consumers in online product reviews pp. 70-84

Sangkil Moon, Seung-Wook Kim and Dawn Iacobucci

Healthy foods, healthy sales? Cross-category effects of a loyalty program promoting sales of fruit and vegetables pp. 85-103

Luca Panzone, Barbara Tocco, Ružica Brečić and Matthew Gorton

Household and retail panel data in retailing research: Time for a renaissance? pp. 104-113

Harald J. van Heerde and Marnik G. Dekimpe

Consumer search: What can we learn from pre-purchase data? pp. 114-129

Elisabeth Honka, Stephan Seiler and Raluca Ursu

Unlocking the Potential of Web Data for Retailing Research pp. 130-147

Jonne Y. Guyt, Hannes Datta and Johannes Boegershausen

Utilising eye-tracking data in retailing field research: A practical guide pp. 148-160

Jens Nordfält and Carl-Philip Ahlbom

Volume 99, issue 4, 2023

Leveraging In-Store Technology and AI: Increasing Customer and Employee Efficiency and Enhancing their Experiences pp. 487-504

Dhruv Grewal, Sabine Benoit, Stephanie M. Noble, Abhijit Guha, Carl-Philip Ahlbom and Jens Nordfält

Immersive retailing: The in-store experience pp. 505-517

Henrik Hagtvedt and Sandeep R. Chandukala

More than Machines: The Role of the Future Retail Salesperson in Enhancing the Customer Experience pp. 518-531

Alec Pappas, Elena Fumagalli, Maria Rouziou and Willy Bolander

The Future of Physical Stores: Creating Reasons for Customers to Visit pp. 532-546

Els Breugelmans, Lina Altenburg, Felix Lehmkuhle, Manfred Krafft, Lien Lamey and Anne L. Roggeveen

Innovations in retail delivery: Current trends and future directions pp. 547-562

Brian Ratchford, Dinesh K. Gauri, Rupinder P. Jindal and Aidin Namin

Reimagining personalization in the physical store pp. 563-579

Thomas P. Scholdra, Julian R.K. Wichmann and Werner Reinartz

Dynamic pricing: Definition, implications for managers, and future research directions pp. 580-593

Praveen K. Kopalle, Koen Pauwels, Laxminarayana Yashaswy Akella and Manish Gangwar

Retailing Groundedness: How to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness pp. 594-604

Gianna Bruckberger, Christoph Fuchs, Martin Schreier and Stijn M.J. Van Osselaer

The store of the future: Engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction pp. 605-620

Courtney Szocs, Yeseul Kim, Mikyoung Lim, Christian Arroyo Mera and Dipayan Biswas

Proximity-store introductions: A new route to big-box retailer success? pp. 621-633

Marnik G. Dekimpe, Els Gijsbrechts and Katrijn Gielens

Localized globalization through structures of common difference and the in-store curation of a glocal retailscape pp. 634-653

Hope Jensen Schau, Melissa Archpru Akaka and Rodrigo Costa Segabinazzi

Volume 99, issue 3, 2023

Retailing in times of soaring inflation: What we know, what we don't know, and a research agenda pp. 322-336

Marnik G. Dekimpe and Harald J. van Heerde

Effects of online and offline advertising and their synergy on direct telephone sales pp. 337-352

Steven Qiang Lu, Sonika Singh and Nicolas de Roos

Conveying product weight in digital media using a hand image pp. 353-369

Subhash Jha, M.S. Balaji and Joann Peck

A meta-analytic investigation of the organizational identification – Job performance relationship in the frontlines pp. 370-384

Na Young Lee, Alex R. Zablah and Stephanie M. Noble

Can you smell the (virtual) roses? The influence of olfactory cues in virtual reality on immersion and positive brand responses pp. 385-399

Kirsten Cowan, Seth Ketron, Alena Kostyk and Kirk Kristofferson

Internationalization and digitalization: Their differing role on grocer and non-grocer retailer performance pp. 400-419

Georgios Batsakis, Vasilis Theoharakis, Chengguang Li and Palitha Konara

Highlighting supply-abundance increases attraction to small-assortment retailers pp. 420-439

Yangjie Gu and Yuechen Wu

Testing the performance of online recommendation agents: A meta-analysis pp. 440-459

Markus Blut, Arezou Ghiassaleh and Cheng Wang

Understanding consumers in-store behavior: The dual role of episode-specific motive adjustment and motive selection pp. 460-479

Soumya Mukhopadhyay, Akshaya Vijayalakshmi and Shailendra P. Jain

Volume 99, issue 2, 2023

The merchants of meta: A research agenda to understand the future of retailing in the metaverse pp. 173-192

Kiwoong Yoo, Roman Welden, Kelly Hewett and Michael Haenlein

International retailer performance: Disentangling the interplay between rule of law and culture pp. 193-209

Shenyu Li, Peter T.L. Popkowsky Leszczyc and Chun Qiu

A comparison of online recommendation methods: Simultaneous versus sequential approaches pp. 210-227

Hwang Kim and Vithala R. Rao

Multiple psychological climates and employee self-regulatory focus: Implications for frontline employee work behavior and service performance pp. 228-246

Keo Mony Sok, Tracey S. Danaher and Phyra Sok

The clock is ticking—Or is it? Customer satisfaction response to waiting shorter vs. longer than expected during a service encounter pp. 247-264

Delphine Caruelle, Line Lervik-Olsen and Anders Gustafsson

How and why (imagined) online reviews impact frontline retail encounters pp. 265-279

Ben Marder, Rob Angell and Eric Boyd

Should service firms introduce algorithmic advice to their existing customers? The moderating effect of service relationships pp. 280-296

Benjamin von Walter, Daniel Wentzel and Stefan Raff

Co-creating affective atmospheres in retail experience pp. 297-317

Annamma Joy, Jeff Jianfeng Wang, Davide C. Orazi, Seyee Yoon, Kathryn LaTour and Camilo Peña

Volume 99, issue 1, 2023

In-store endcap projections and their effect on sales pp. 5-16

Elisa B. Schweiger, Carl-Philip Ahlbom, Jens Nordfält, Anne L. Roggeveen and Dhruv Grewal

Should firms display the sale price using larger font? pp. 17-25

Ayan Bhattacharyya, Subhash Jha, Abhijit Guha and Abhijit Biswas

“Sorry, the product you ordered is out of stock”: Effects of substitution policy in online grocery retailing pp. 26-45

Dong Hoang and Els Breugelmans

Multichannel customer purchase behavior and long tail effects in the fashion goods market pp. 46-65

Brian Ratchford, Gonca Soysal and Alejandro Zentner

Evaluating strategies for promoting retail mobile channel using a hidden Markov model pp. 66-84

Jialie Chen and Vithala R. Rao

“If you loved our product”: Do conditional review requests harm retailer loyalty? pp. 85-101

Nevena T. Koukova, Rebecca Jen-Hui Wang and Mathew S. Isaac

Sustaining shopping momentum in retail malls using real-time messaging pp. 102-114

Khadija Ali Vakeel, Morana Fudurić, Vijay Viswanathan and Mototaka Sakashita

The influence of corporate social responsibility appeals (CSRAs) on product sales: Which appeal types perform better? pp. 115-135

Sunhee Choi, Dale F. Duhan and Mayukh Dass

Disorder in secondhand retail spaces: The countervailing forces of hidden treasure and risk pp. 136-148

Gretchen R. Ross, Lisa E. Bolton and Margaret G. Meloy

I might try it: Marketing actions to reduce consumer disgust toward insect-based food pp. 149-167

Rumen Pozharliev, Matteo De Angelis, Dario Rossi, Richard Bagozzi and Cesare Amatulli