Closing the Knowledge-Application Gap in Organisations through Incentives: Experience from the National Water and Sewerage Corporation in Uganda

Silas Mvulirwenande, Guy Alaerts and Uta Wehn

Utilities Policy, 2016, vol. 42, issue C, 1-9

Abstract: Recent decades have seen a steady rise of knowledge and capacity development (KCD) interventions targeting organisations in developing countries. This paper argues that very often the main challenge facing organisations is not the development of knowledge and capacity per se, but their actual use. Drawing on the case of Uganda's National Water and Sewerage Corporation (NWSC), we identify and discuss a number of interrelated factors (internal and external) that have allowed the utility to turn its knowledge base into improved performance. We conclude that utilities can close their knowledge-application gap by introducing a corporate culture that motivates staff to apply their knowledge.

Keywords: Change management; Incentives; Knowledge application; Knowledge and capacity development (KCD); Knowledge management; Learning (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0957178716302430
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:juipol:v:42:y:2016:i:c:p:1-9

DOI: 10.1016/j.jup.2016.09.003

Access Statistics for this article

Utilities Policy is currently edited by Beecher, Janice

More articles in Utilities Policy from Elsevier
Bibliographic data for series maintained by Catherine Liu ().